Contact the Veterans’ Foundation

If you have any questions about the role of the Veterans' Foundation, the Veterans' Lottery, or you represent a charitable organisation that supports the veterans and the armed forces community more widely and would like further information about applying for a grant, please feel free to contact us using the details from the appropriate section below.

Are you a Veteran who needs support?

If you are a veteran, or a concerned family member or friend of a veteran, who needs support and advice, we recommend you use the service provided by our friends at Veterans’ Gateway. Click here to find our more about their services.


The Veterans’ Foundation strives for high standards in everything that it does and welcomes feedback on all aspects of our work. Such feedback provides us with an opportunity to learn and improve what we do and how we do it. It also gives us an opportunity to put things right for anyone who has made a complaint.

Lottery Compliments & Complaints:
If you would like to provide feedback regarding commercial matters surrounding the Veterans’ Lottery, i.e.: customer service, please follow our Lottery Compliments and Complaints procedure.

Complaints & Disputes:
The Veterans’ Lottery is licensed in Great Britain by the Gambling Commission. The Gambling Commission defines a complaint as an expression of dissatisfaction, whether spoken or written, about any aspect of the way the licensee conducts their licensed activities.

Should you have feedback regarding

  • the outcome of a gambling transaction
  • the way a gambling transaction has been managed
  • concerns over the way the licence holder carries out its business in relation to the three licensing objectives

please follow our Complaints & Disputes procedure.

Call us

0333 999 3899

Write to us

Veterans' Foundation

1-2 Thistle Court

Thistle Street


EH2 1DD 

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